![]() Ordinary Canadians told CBC News on Friday that the outage is unacceptable. WATCH | Here's what regular Canadians told us: In a tweet, the CRTC said it also doesn't have reliable phone service due to the Rogers outage. Under Canadian Radio-television and Telecommunications Commission (CRTC) rules in place since 2017, telecom networks are supposed to ensure that cellphones are able to contact 911 even if they do not have service.Ĭanada's telecom regulator did not immediately reply to a request from CBC News as to whether the 911 problems seen Friday are in breach of those rules. Officials in Winnipeg and Vancouver also stressed that emergency services are operational, but people on the Rogers network can't seem to access them. "Although Rogers is experiencing a nationwide outage, our tests have shown 911 is still working," a spokesperson for the Fredericton Police Service told CBC News. ![]() Other emergency services reported a similar status. "We are working to resolve these issues," the force said. The Toronto Police Service tweeted that Rogers customers in that city were having trouble connecting to 911, but stressed that the 911 service itself was working properly, as long as people weren't calling from a Rogers-affiliated device. Telus networks were also working normally.ĬBC's radio station in Kitchener, Ont., went offline and off the air as a result of the outage. "The Bell network is operational and calls and texts between Bell customers or to other providers are not impacted," the company said on Twitter. "Debit is currently unavailable online and at checkout. Interac e-transfer is also widely unavailable, impacting the ability to send and receive payments."īell confirmed that it is having no issues on its network, although it says customers are having difficulties connecting to anything on a Rogers network. "A nationwide telecommunications outage with a network provider … is impacting the availability of some Interac services," a spokesperson for Interac confirmed to CBC News.Ĭhange in traffic on the Roger's network since yesterday WATCH | Not a cyberattack, government official says:ĭebit payment services have also been interrupted. Rogers-owned flanker brands like Fido and Chatr also went offline, as did services not directly controlled by Rogers, such as emergency services, travel and financial networks. Internet monitoring watchdog group reported that total internet traffic in Canada was at 75 per cent of its normal level on Friday morning. Whatever the reason, the impact has been dramatic. The U.S.-based cybersecurity firm Cloudflare agreed with that assessment, saying in a in a blog post that the outage was likely "an internal error." There is "no indication" the outage is due to a cyberattack, according to a statement from Canada's electronic spy agency, the Communications Security Establishment. Responding to questions about compensation, Rogers said earlier that it would be "proactively crediting all customers" - but did not provide further details. The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business. ![]() WATCH | Rogers 'close' to finding source of problem: "We are working very, very hard on making sure that we get everything running as soon as possible," he told host Catherine Cullen. "We don't understand how the different levels of redundancy that we build across the network coast to coast have not worked," said Kye Prigg, Rogers' senior vice-president of access networks and operations, on CBC's Power & Politics. The outage began some time early Friday morning throughout the day the company said little about its cause or when it might end. He gave no explanation for the outage or how many customers were affected. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. The Toronto-based company has offered no timeline for when service may be restored to all customers. In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered." Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems. Cellphone users in Toronto fiddle with their phones in the middle of the massive Rogers network outage on Friday.
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